ad345 Privacy Policy

1. Introduction

ad345 ("we", "us", "our") is committed to protecting and respecting the privacy of all users who access or register on our platform at ad345.app. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy applies to all services provided by ad345, including cricket betting, live casino, slots, crash games, and all promotional features. By continuing to use ad345.app, you confirm that you have read and accept the practices described in this policy. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

When you register and use ad345, we collect several categories of personal data that are necessary to operate the Platform, verify your identity, process transactions, and deliver a safe gaming experience. The categories of data we may collect include:

• Identity data: full legal name, date of birth, National ID (NID) or passport number, and a copy of your identity document where required for KYC verification.
• Contact data: email address, mobile phone number (used for account verification and 24/7 support communications), and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, or Islami Bank), deposit and withdrawal history, and transaction references.
• Technical data: IP address, browser type and version, device type and operating system, time zone setting, cookie identifiers, and pages visited on the Platform.
• Usage data: games played, bets placed, bonus activity, session duration, win/loss records, and responsible gaming tool usage (e.g. deposit limits, time-out requests).
• Communications data: records of correspondence between you and our customer support team, including email, live chat transcripts, and support tickets, retained for dispute resolution and quality assurance.

Where we ask you to provide personal data that is mandatory for account registration or payment processing, failure to provide that data may prevent us from offering those services to you. Optional data fields are clearly labelled on our registration and settings pages.

3. How We Use Your Information

ad345 processes your personal data only for specific, legitimate purposes. We will never use your data in ways that are incompatible with the purposes set out below:

• To register and manage your account, process deposits and withdrawals, and verify your identity in compliance with KYC obligations.
• To deliver, maintain, and improve the Platform's products and services, including personalising your experience based on your gaming preferences and history.
• To process bonus claims, verify wagering requirements, and administer promotional campaigns tied to events such as BPL, IPL, Eid, and Pohela Boishakh.
• To prevent fraud, money laundering, and other prohibited activities in accordance with our Anti-Money Laundering (AML) obligations and internal security protocols.
• To send you service-related communications — such as account confirmations, security alerts, and support responses — as well as, where you have opted in, promotional offers and bonus notifications.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil our obligations to you under the Terms & Conditions you accepted at registration, including account management and payment processing.
• Legal obligation: processing is necessary to comply with applicable AML, KYC, and fraud prevention legal requirements.
• Legitimate interests: we process certain technical and usage data to maintain platform security, improve our services, detect cheating and abuse, and protect the integrity of the gaming environment.
• Consent: where we send you optional marketing communications or use non-essential cookies, we do so only with your explicit consent, which you may withdraw at any time by contacting [email protected].

We do not use automated decision-making or profiling that produces legal or similarly significant effects on players without human review. Our responsible gaming tools may flag accounts showing high-risk patterns for manual review by our compliance team.

5. Data Sharing & Third Parties

ad345 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your data with carefully selected third parties only under the following limited circumstances:

• Payment processors: we share necessary financial data with local payment service providers — including bKash, Nagad, Rocket, and Upay — solely to process your deposits and withdrawals securely.
• Identity verification and fraud prevention services: KYC data may be shared with authorised identity verification providers to confirm your age, identity, and to detect fraudulent account registrations.
• Game providers: gameplay data may be shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to deliver their games, resolve disputes, and ensure RNG fairness compliance.
• Legal and regulatory authorities: we may disclose your data to law enforcement agencies or regulatory bodies when legally required to do so, or when we believe disclosure is necessary to prevent or report illegal activity.

6. Cookies & Tracking Technologies

ad345 uses cookies and similar tracking technologies to enhance your experience, understand how the Platform is used, and deliver relevant content. The types of cookies we use are:

• Essential cookies: required for core Platform functions such as maintaining your login session, processing bets, and securing payment flows. These cannot be disabled without breaking Platform functionality.
• Analytics cookies: help us understand which games, features, and promotions are most popular with our Bangladesh player base, and how users navigate the Platform.
• Preference cookies: remember your settings and customisations — such as your preferred language and notification preferences — so you do not need to reset them on each visit.

7. Data Retention

ad345 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: retained for the full duration of your account being open and active on the Platform.
• Closed account data: following account closure, transaction records and KYC documents are retained for a minimum of 5 years for AML compliance and potential dispute resolution purposes.
• Support communications: records of customer support interactions are retained for 2 years from the date of last interaction, after which they are securely deleted.
• Marketing preferences: if you opt out of marketing communications, we retain a suppression record of your preference to ensure we do not inadvertently contact you again.

When data is no longer required, it is securely deleted or anonymised using industry-standard data destruction methods. Anonymised or aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and product improvement purposes.

8. Your Data Rights

As a registered user of ad345, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data ad345 holds about you, together with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain certain data for legal compliance reasons, in which case we will inform you of the applicable retention period.
• Right to restrict processing: you may ask us to suspend processing of your personal data in specific circumstances, for example while we investigate an accuracy complaint.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds.

We will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you. There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

9. Data Security

ad345 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication for administrative access, regular independent security audits, intrusion detection systems, and strict access controls limiting data access to personnel who genuinely require it for their role.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights, we will notify you without undue delay and take all reasonable steps to mitigate the impact. You can help protect your account by using a strong, unique password and never sharing your login credentials with others.

10. Children's Privacy

ad345 is strictly an adult platform. Our services are available only to persons aged 21 years or above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has provided personal information to ad345, please contact us immediately at [email protected] so we can take prompt action to delete the data.

• Age verification is conducted for all new registrations. Where we discover that personal data has been collected from a user who does not meet our 21+ age requirement, we will immediately suspend the account and permanently delete all associated personal data from our systems.
• Responsible gaming information: if you are concerned about someone under 21 accessing gambling services, parental control software can be used to restrict access to adult gaming sites. We recommend using available tools to protect young people from exposure to online gambling content.
• Reporting underage access: any player who suspects that an underage individual is using their account or has created an account on ad345 has an obligation to notify us immediately at [email protected]. We treat all such reports with the utmost seriousness.

We will respond to all confirmed underage access reports within 24 hours of receipt. The safety and protection of minors is a non-negotiable priority for ad345.

11. Changes to This Policy

ad345 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where required, notify registered users via email or on-site notification. Minor changes — such as clarifications to existing language or corrections to typographical errors — may be made without advance notice.

Your continued use of ad345 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend bookmarking this page and reviewing it periodically, particularly before making any significant transactions on the Platform.

12. Contact & Privacy Queries

If you have any questions, concerns, or complaints about this Privacy Policy or about how ad345 processes your personal data, please contact our dedicated support team. We are committed to resolving all privacy-related queries promptly, professionally, and in line with our obligations. You can reach us at: [email protected]. Our support team operates 24/7 on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your query within 24 hours of receipt.